1+1 隐私政策
欢迎使用 1+1（英文名：OnePlusOne，以下简称“本服务”）。我们重视你的隐私与个人信息保护，并以清晰、透明的方式说明我们如何收集、使用、存储、共享和保护你的信息。
1. 适用范围
本政策适用于你在使用本服务（包括移动应用、相关网站与客服反馈渠道）过程中涉及的个人信息处理活动。第三方独立服务适用其自身隐私政策。
2. 我们收集的信息
2.1 账号信息
如邮箱地址、用户唯一标识、登录认证状态。
2.2 聊天与内容信息
如你输入或生成的聊天内容、会话标题、会话总结、小故事、标签、反馈信息。
2.3 语音与转录信息
当你使用语音功能时，我们会处理你上传的音频文件与转录文本。
2.4 关系连接信息
如双人模式中的会话参与关系、邀请状态、连接标识信息。
2.5 情绪与星星罐信息（可能涉及敏感内容）
如情绪标签、身体感受、需求、强度、记录备注、日期标记、星星罐文本等。该类信息可能反映你的情绪和关系状态，请你谨慎输入。
2.6 设备与运行日志
如设备类型、系统版本、应用版本、错误日志、接口调用日志，用于安全与稳定维护。
3. 我们如何使用信息
- 提供核心功能：登录、聊天、语音转录、AI回复、会话总结、小故事、情绪记录、双人互动等；
- 保障安全与稳定：身份校验、故障排查、反滥用、防攻击、运维优化；
- 响应你的请求：客服支持、问题反馈、删除请求处理；
- 履行法律义务或保护合法权益。
4. 第三方处理与共享
我们不会出售你的个人信息。为实现必要功能，我们可能委托第三方服务提供商处理部分数据，例如身份认证、云基础设施、AI文本生成与语音转录服务。我们会要求其在约定范围内处理信息并采取合理保护措施。
当前典型处理场景：语音转录与AI生成可能由第三方模型服务完成。
5. 本地存储与服务器处理说明
部分功能数据（例如情绪日历与星星罐记录）主要用于应用内回顾展示；语音功能涉及的音频上传与转录属于服务器侧处理流程。我们会在功能所需范围内进行最小化处理。
6. 数据保存与删除
我们仅在实现功能和履行法定义务所必需的期限内保存数据。你可通过应用内功能删除记录或删除账号。账号删除后，我们会在合理期限内删除与你账号相关的应用数据；但法律法规要求保留或处理争议所必需的信息除外。
示例性规则（以产品实际机制为准）：删除会话可能先进入隐藏状态后再彻底清理；无有效内容的空会话可能在短期后自动清理。
7. 你的权利
在适用法律范围内，你可请求访问、更正、删除个人信息，或提出隐私相关投诉与申诉。为保障安全，我们可能在处理前要求身份核验。
8. 加州居民补充说明（如适用）
若你为加州居民并且相关法律适用，你可能享有知情、访问、更正、删除等权利。你可通过本政策提供的联系方式提交请求。
9. 未成年人保护
本服务不面向未满18周岁用户设计。若我们发现不当收集未成年人信息，会在核实后采取删除或限制措施。
10. 医疗与危机声明
本服务不是医疗、心理治疗、危机干预、法律或财务服务，不应替代专业意见。若你处于紧急风险或危机，请立即联系当地急救服务或专业机构。
11. 跨境传输
由于技术架构及服务提供商分布，你的信息可能在不同国家或地区进行处理。我们会在适用法律要求下采取合理保护措施。
12. 安全措施
我们采取合理的技术与管理措施保护信息安全，但任何网络传输或存储方式都无法保证绝对安全。
13. 政策更新
我们可能因产品或法律变化更新本政策。重大变更会通过应用内或网站进行合理通知。更新后继续使用本服务即表示你已知悉并同意更新内容。
14. 联系我们
1+1 Privacy Policy
Welcome to 1+1 (English name: OnePlusOne, the “Service”). We value your privacy and explain in a clear and transparent way how we collect, use, store, share, and protect your information.
1. Scope
This Policy applies to personal information processing that takes place when you use the Service, including the mobile app, related websites, and support channels. Independent third-party services are governed by their own privacy policies.
2. Information We Collect
2.1 Account Information
Examples include your email address, user identifier, and authentication status.
2.2 Chat and Content Information
Examples include chat content you type or generate, session titles, summaries, stories, tags, and feedback.
2.3 Voice and Transcription Information
When you use voice features, we process uploaded audio files and transcription text.
2.4 Relationship Connection Information
Examples include participant relationship data in duo mode, invite status, and connection identifiers.
2.5 Emotion and Star Jar Information (may be sensitive)
Examples include emotion labels, body feelings, needs, intensity, notes, date markers, and Star Jar text. This information may reflect your emotional and relationship state, so please use your judgment before entering it.
2.6 Device and Runtime Logs
Examples include device type, operating system version, app version, error logs, and API logs used for security and stability maintenance.
3. How We Use Information
- To provide core features such as sign-in, chat, voice transcription, AI responses, session summaries, stories, emotion tracking, and duo interactions;
- To maintain safety and stability, including authentication, troubleshooting, anti-abuse, anti-attack, and operational improvements;
- To respond to your requests, including support, feedback handling, and deletion requests;
- To comply with legal obligations or protect lawful rights and interests.
4. Third-Party Processing and Sharing
We do not sell your personal information. To provide necessary functionality, we may engage third-party service providers for authentication, cloud infrastructure, AI text generation, and speech-to-text services. We require them to process information within agreed limits and with reasonable safeguards.
Typical current use case: speech transcription and AI generation may be handled by third-party model providers.
5. Local Storage and Server-Side Processing
Some feature data, such as emotion calendar and Star Jar records, is mainly used for in-app review and display. Voice features involve server-side audio upload and transcription. We aim to process only what is necessary for the feature.
6. Retention and Deletion
We retain information only for as long as necessary to provide features and meet legal obligations. You may delete records through the app or delete your account. After account deletion, we will delete app data associated with your account within a reasonable period, except where retention is required by law or necessary to resolve disputes.
Illustrative rules (subject to actual product behavior): deleted sessions may first become hidden before being permanently removed, and empty sessions with no effective content may be cleaned up after a short period.
7. Your Rights
Where applicable law provides, you may request access, correction, or deletion of personal information, or submit privacy-related complaints or appeals. We may verify identity before processing such requests.
8. Supplemental Notice for California Residents (if applicable)
If you are a California resident and applicable law applies, you may have rights to know, access, correct, and delete your information. You may submit requests using the contact details in this Policy.
9. Minors
The Service is not designed for users under 18 years old. If we discover improper collection of a minor’s information, we may delete or restrict it after verification.
10. Medical and Crisis Disclaimer
The Service is not medical care, psychotherapy, crisis intervention, legal advice, or financial advice, and should not replace professional judgment. If you are in immediate risk or crisis, contact local emergency services or a qualified professional right away.
11. Cross-Border Transfers
Due to our technical architecture and service provider locations, your information may be processed in different countries or regions. We will take reasonable safeguards where required by applicable law.
12. Security Measures
We use reasonable technical and organizational measures to protect information security. However, no method of transmission or storage can be guaranteed to be absolutely secure.
13. Policy Updates
We may update this Policy due to product changes or legal requirements. Material changes will be communicated through reasonable in-app or website notice. Continued use of the Service after updates means you acknowledge and accept the revised Policy.
14. Contact
Email: oneplusone.support@gmail.com